FAQ
ORDER:
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How do I order online?
- Add product(s) to your order by selecting a product, shade, and quantity, then click "Add to Cart." If the item is available for preorder, you will see a "Preorder Now" option instead.
- Products added to your cart can be found in your Shopping Cart. Once you're done shopping, click "Checkout."
- At checkout, log in to your account (if you have one) or fill out the required information. Please double-check your delivery method to avoid delays in processing your order. Click "Place Order."
- Send your proof of payment to yourmakeupstoreph@yahoo.com and indicate your Name or Order Number. Use "PAYMENT" as the email subject.
- We will process your order within 1–2 business days. You will receive an email confirmation immediately after your order has been successfully placed.
How long do I have to pay for my order?
Please settle your payment within 2 business days (excluding weekends and holidays) to avoid cancellation of your order.
Are all your items ONHAND?
All items on our website are on hand, unless otherwise stated as Preorder or For Reservation.
I want to ADD items to my previous order, HOW?
Place a new order for the additional items then note both ORDER NUMBERS upon payment.
You will be charged only one shipping fee.
I ordered both ONHAND and PREORDERED items, can i have the onhand items shipped first?
Yes, kindly inform us that you want to have the onhand items shipped first upon payment. Note that you will be charged an additional shipping fee for the delivery of the preordered items.
How do I order something that is not listed on your website?
Please email us at yourmakeupstoreph@yahoo.com with the product link so we can provide you with a quotation.
PAYMENT:
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What are your payment methods?
🇵🇭 Local Payments
🏦 Local Bank Transfer (BDO, Security Bank, CIMB, SeaBank)
📱 GCash
🌍 International Payments
🇺🇸 USD Bank Transfer (US Customers – ACH / Domestic Transfer via Wise)
🇬🇧 GBP Bank Transfer (UK Customers – Faster Payments / Domestic Transfer via Wise)
🇦🇺 AUD Bank Transfer (Australian Customers – PayID or Domestic Transfer via Wise)
💳 Credit Card / PayPal Express Checkout
Please settle your payment within 2 business days (excluding weekends and holidays) to avoid automatic cancellation of your order.
After payment, please email your proof of payment to yourmakeupstoreph@yahoo.com and indicate your Name or Order Number. Use "PAYMENT" as the email subject.
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SHIPPING:
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How do you ship your items?
❤️ Same-Day Delivery within Metro Manila and select neighboring cities and provinces via Lalamove or Grab Express
❤️ LBC Express (Nationwide)
❤️ J&T Express (Nationwide)
🌍 International Shipping via PhilPost
Orders are typically shipped within 1–2 business days after payment has been confirmed.
For same-day delivery, shipping fees vary depending on your location and prevailing courier rates.
For nationwide and international deliveries, available shipping methods and shipping fees will be displayed at checkout based on your order and delivery address.
Can I COMBINE shipping to save on shipping fees?
Yes, please note the ORDER NUMBERS upon payment and you will be charged only one shipping fee.
Do you accept CASH on Delivery?
Yes.
🚚 LBC Cash on Delivery (COD) is available for eligible orders nationwide.
Please note that the delivery fee must be paid in advance before shipment.
The remaining balance may be paid directly to the courier upon delivery.
Do you ship everyday?
We ship Monday through Friday only. Holidays are excluded.
Do you ship WORLDWIDE?
Yes! We ship internationally and accept payments in multiple currencies through Wise.
Available international payment methods:
🇺🇸 USD (United States)
🇬🇧 GBP (United Kingdom)
🇦🇺 AUD (Australia)
International shipping rates and delivery times vary by destination. Please contact us for a shipping quotation.
INTERNATIONAL TRACKING:
You can track here: https://tracking.phlpost.gov.ph/
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Where can I find my tracking number?
When your order is ready to be shipped, you will receive an email saying your order status is SHIPPED.
The email will contain the tracking number. (Its at the bottom part of the email). To track the order, you can check these websites depending on your preferred shipping method:
Order information may not appear in the tracking system until shipment. Please wait 24 hours after receiving your shipping confirmation email to track your shipment.
Onhand items are usually shipped within 1 day after the order has been paid.
PREORDERS:
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How do I preorder?
Please send us the links of the items you want to preorder via email at yourmakeupstoreph@yahoo.com so we can assist you.
Do you require a downpayment for preorders?
Yes. We require a downpayment of a least 50% on or before the cut off date. FULL PAYMENT for orders less than PHP1,000.00 (This serves as a security on our part because we will buy the item from the United States and have it shipped here in the PH. The balance will be settled upon arrival here in the PH. You will be notified via email that the preordered items are here and for the balance settlement. Note that only paid orders will be processed.
What is the estimated time of arrival?
Preorders usually arrive 3-6 weeks after the cut off date. Please note the term usually and term after the cut off date, not the time you ordered the item. Such date is only an estimate, is subject to change, and we do not represent or warrant that we will be able to ship the item by the estimated date of arrival.
How will I know if my preordered items have arrived?
We will send you an email once your preordered item has arrived. If there is a remaining balance, payment instructions will be included. If your order is fully paid, you will receive a shipping confirmation email with your tracking number.
PRODUCTS:
How do I know when an item will be restocked online?
You can follow us on Instagram or Facebook to stay updated on product restocks, new arrivals, and promotions.
Return/Refund Policy:
❌ All sales are final. We do not accept returns due to change of mind or buyer oversight.
What is your instagram handle?
@yourmakeupstoreph
Do you have a facebook page?
Yes we do! Your Makeup Store PH - YMSPH
Link: https://m.facebook.com/Your-Makeup-Store-PH-YMSPH-2148660618698324/?__tn__=%2Cg
How do I contact you?
Please email us at yourmakeupstoreph@yahoo.com for any inquiries, concerns, or assistance with your order. You may also reach us through our social media accounts for updates, product inquiries, and customer support.
Are you open for RESELLERS?
Yes. Please email us for more information!
Do you accept DROPSHIPPING?
Yes.
Please enter the receiver's information in the Delivery Details section during checkout.
In the Delivery Remarks section, indicate that the order is for dropshipping and provide the shipper's Name, Address, and Contact Number.
This ensures that the package is delivered to your customer while the shipment details reflect the correct sender information.
