FAQ
ORDER:
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How do I order online?
- Add product(s) to your order by selecting a product, shade and quantity, then click on “ADD TO CART”. If the item is for PREORDER, you will see a “PREORDER NOW” option instead of “ADD TO CART”.
- Products added to you cart can be found in your Shopping Cart on the left side of the screen. If you’re done shopping, click ”Checkout.”
- When you press check out simply log in to your account (if you have one) or fill out the required information. Please check your delivery method to avoid any delays in your order. Press place order.
- Send your proof of payment (CLEAR copy of the Deposit Slip/Payout Form or a screenshot of the electronic transfer) to yourmakeupstoreph@yahoo.com with your Name or Order Number with "PAYMENT" as the subject.
- We'll process your order within 1 business day; you will receive an immediate e-mail that confirms your order was successful.
How long do i have to pay for my order?
Please settle your payment within 2 days (not including Weekends or Holidays) to avoid cancellation of orders.
WHEN will my order ship?
Orders must be placed and paid by 3 PM Monday to Friday to start processing on the same day.
We ship Monday to Friday only. No shipping during weekends and holidays. Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.
How LONG does it take for my order to get to my house?
For orders to residents within Metro Manila, once shipped, orders typically arrive in 1-2 days (Monday to Saturday).
Orders outside Metro Manila can take 1-2 days. (Monday to Saturday).
If you chose LBC DIRECT or JRS Express as your shipping method, your order will arrive the next business day.
Are all your items ONHAND?
All items on our website are onhand, unless stated as PREORDERED or FOR RESERVATION.
I want to ADD items to my previous order, HOW?
Place a new order for the additional items then note both ORDER NUMBERS upon payment.
You will be charged only one shipping fee.
I ordered both ONHAND and PREORDERED items, can i have the onhand items shipped first?
Yes, kindly inform us that you want to have the onhand items shipped first upon payment. Note that you will be charged an additional shipping fee for the delivery of the preordered items.
How do I order something that is not in your website?
Please send us an email at yourmakeupstoreph@yahoo.com with the link of the item so we can send a quote.
PAYMENT:
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What are your modes of PAYMENT?
- BDO (Banco De Oro)
- BPI Family Savings Bank
- Security Bank
- Cebuana Lhuillier
- M Lhuillier
- Palawan Pawnshop Pera Padala
- LBC Send and Swipe
- Paypal (with paypal fee)
- Credit Card (with paypal fee)
We accept online transfer via BDO, BPI and SEC Bank.
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How do i pay via credit card?
1. Check out using PAYPAL as method of payment
2. Choose "Pay with Debit or Credit Card" option below the Log In option
for Paypal
3. Enter your credit/debit card information
4. Pay now
*payment fee is the fee charged by Paypal for using their services.
SHIPPING:
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How much are you SHIPPING FEES?
Metro Manila - PHP 50
Provincial Delivery via The Express Guy (3-4 days) PHP 150
JRS Express Provincial Delivery (Next Day Delivery) PHP140
LBC Express (Nationwide) - PHP 195
The Checkout page will only display the shipping methods available for your order. Please double check your shipping method to avoid any delays in processing your order. Shipping costs are indicated on the order confirmation screen before you complete your order.
How do you ship your items?
We use The Express Guy for orders within Metro Manila.
For Provincial Deliveries:
- The Express Guy partnered with LBC Express.
- JRS Express
For LBC DIRECT, we use LBC Express.
What time is your cut off for same day ship out?
Orders must be placed and paid by 3 PM to be processed on the same business day otherwise it will be processed the next day.
Can I COMBINE shipping to save on shipping fees?
Yes, please note the ORDER NUMBERS upon payment and you will be charged only one shipping fee.
Do you accept CASH on Delivery?
No. We don’t. Sorry.
Do you ship everyday?
We only ship Monday to Friday. Holidays not included.
Do you ship WORLDWIDE?
Yes. Shipping fee starts at PHP 2,500. (54 USD)
TRACKING:
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Where can I find my tracking number?
When your order is ready to be shipped, you will receive an email saying your order status is SHIPPED.
The email will contain the tracking number. (Its at the bottom part of the email). To track the order, you can check these websites depending on your preferred shipping method:
The Express Guy: http://theexpressguy.ph/track/
LBC: http://www.lbcexpress.com/track/
JRS Express: http://www.jrs-express.com/Home/Tracking?Length=4
Order information may not appear in the tracking system until shipment. Please wait 24 hours after receiving your shipping confirmation email to track your shipment.
Onhand items are usually shipped within 1 day after the order has been paid.
PREORDERS:
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How do I preorder?
All items that are available for preorder can be found here: https://goo.gl/AIBsMP
The item that i want is not listed in your website!
Please send us an email at yourmakeupstoreph@yahoo.com so we can assist you.
Do you require a downpayment for preorders?
Yes. We require a downpayment of a least 50% on or before the cut off date. FULL PAYMENT for orders less than PHP1,000.00 (This serves as a security on our part because we will buy the item from the United States and have it shipped here in the PH. The balance will be settled upon arrival here in the PH. You will be notified via email that the preordered items are here and for the balance settlement.
What is the cut off date?
You can check the cut off date and estimated time of arrival (ETA) of the item just above the PREORDER NOW button or on our Instagram BIO. (https://www.instagram.com/yourmakeupstoreph/) Note that only paid preorders will be processed.
What is the estimated time of arrival?
Preorders usually arrive 3-4 weeks after the cut off date. Please note the term usually and term after the cut off date, not the time you ordered the item. Such date is only an estimate, is subject to change, and we do not represent or warrant that we will be able to ship the item by the estimated date of arrival.
How will i know if my preordered items are here?
We will send you an EMAIL once your preordered item is here for the balance or if your order is fully paid, you will receive a shipping confirmation via email with a tracking number.
PRODUCTS:
How do I know when an item will be restocked online?
You can check our instagram account or Facebook page to be updated with products restocks or new arrivals.
What is your instagram handle?
@yourmakeupstoreph
Link: https://www.instagram.com/yourmakeupstoreph/
Do you have a facebook page?
Yes we do! Your Makeup Store
Link: https://www.facebook.com/yourmakeupstoreph/?fref=ts
How do I contact you?
Please send us an email at yourmakeupstoreph@yahoo.com for other inquiries/concerns.
Are you open for RESELLERS?
Yes. Discounts are automatically computed at check out.
Do you accept DROPSHIPPING?
Yes. Input the receiver’s details on the Delivery DETAILS. Note that the order is for dropship and the shipper’s details (Name, Address and Contact Number on the Delivery REMARKS upon check out.
